In the fiercely competitive hospitality industry, having a beautiful website is no longer enough. To truly stand out, your boutique hotel, lodge or guest house needs to be easily found by travelers actively searching for their next stay.
Where the Best Stories Begin
I was recently challenged to write a thought leadership piece for the company.
Writing has never come easily to me. My colleagues are all writers - whether it’s social media copy, newsletters or blogs - each with an incredible and very distinct style. Some are emotive, some descriptive. What they can produce in an hour often takes me days, with constant rewriting, rereading, researching, re-researching and triple-checking before I’m brave enough to share.
Then I remembered something.
A few years ago, I wrote a blog article for one of my favourite clients - a property I am Account Manager for and a team I have a genuinely close relationship with. The piece was about a game drive and an encounter with my favourite animal, the spotted hyena (don’t judge me).
What I had forgotten was that I wrote it from the guide’s perspective.
I remember writing it vividly; the feelings and emotions of the encounter came rushing back. I can still recall the sounds, the smells, the way the sun dipped low on the horizon. Reading it now, it still evokes something in me: a deep love for Africa, for safari, and for its raw, untamed beauty.
That’s when it clicked.
Perhaps it isn’t an aversion to writing at all - but an aversion to writing when I don’t yet feel confident in the story I’m trying to tell. When the experience is real, grounded, and personal, even when told through someone else’s eyes, the words come more naturally.
It may not be perfect, and it may still need a little TLC, but it remains one of my favourite pieces I’ve ever written.
Maybe the lesson for me - and perhaps for our industry - is that the most powerful storytelling doesn’t come from engineering thought leadership, but from making space to share the experiences that shape us, our teams, and our clients.
If you’d like to read it, here it is:
https://rockfigmadikwe.co.za/the-mystery-of-the-madikwe-contact-call-a-chance-encounter/
Further Reading
Travel is a topic that is possibly the best suited for video marketing, as its very essence is about visual storytelling. In 2025, more brands will leverage multi-platform streaming to maximise reach, broadcasting live content simultaneously on Instagram, YouTube, LinkedIn, and other platforms.
In 2026, the traditional search engine is no longer the only king. While you’ve been fighting for the top spot on Google, your potential guests have moved on to a new kind of travel agent: The Generative Engine. Whether it's ChatGPT, Google Gemini, or Perplexity, travellers are now bypassing the blue links and asking: "Where can I find a lodge in the Kruger with private plunge pools and vegan-friendly boma dinners for...
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